IT Support Requirements

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Staff with Individual Computers & Email

Examples: GM, Sales Director, Finance Manager, HR Manager

Shared Workstations

Examples: Front Desk, Housekeeping PCs, Back Office shared computers

Number of Physical Locations / Properties

⭐ We highly recommend Proactive Computer Monitoring

Proactive Computer Monitoring (RECOMMENDED)

24/7 monitoring, automatic updates, prevents problems

EDR Advanced Cyber Anti-Virus with Full SOC Team

Enterprise antivirus with 24/7 SOC monitoring

Cloud Data Backup

Longer retention than Office 365's 30-day standard

AI Email Security

Extra protection against phishing beyond standard filters

Not Required / Licenses with Another Supplier

Business Basic - Business Email

Web-based Office apps

Standard - Email + Office Desktop Apps

Full Microsoft Office on computers

Premium - Everything + Extra Security

Enhanced security and device management

Yes - Manage My Network & Guest WiFi

Staff and guest WiFi, internet security, 24/7 monitoring

Yes, we have on-property servers that need managing

Yes - Manage My Phone System

P1 Emergency Issues: Critical server down, complete WiFi failure, payment processing down, major security breach

Yes - After-Hours Emergency Support (P1 Only)

Priority support outside standard hours

Anything else you'd like us to know?